欢迎您使用FCM商旅平台（以下简称“FCM商旅”），《FCM商旅平台用户服务协议》（以下简称“本协议”）由您与北京福莱森特国际旅游有限公司、北京福莱森特康辉国际旅行社有限公司上海分公司共同签署。
您在确认注册前，请您务必审慎阅读、充分理解各条款内容，尤其是免除或者限制责任的条款、法律适用和争议解决条款。重点条款将以粗体标识，您应当仔细阅读。如果您在阅读和理解本协议过程中有任何疑问的，可向FCM客服咨询。
FCM商旅：指包括FCM Mobile（iOS和Android应用）、FCM Travel（iOS 和Android应用）、FCM预定平台（域名为【app.fcmonline.com.cn】）等网站及客户端。
FCM：指FCM商旅的经营者，即北京福莱森特国际旅游有限公司、北京福莱森特康辉国际旅行社有限公司上海分公司。
关联公司：指北京福莱森特国际旅游有限公司的关联公司，包括北京福莱森特国际旅游有限公司上海分社、北京福莱森特国际旅游有限公司广州分公司、北京福莱森特康辉国际旅行社有限公司、北京福莱森特康辉国际旅行社有限公司上海分公司、北京福莱森特康辉国际旅行社有限公司广州分公司。
1.本协议内容包括协议正文、FCM商旅各单项服务协议以及FCM商旅已经发布或者将来可能发布的各类规则，包括但不限于免责声明、个人信息保护政策、个人信息授权声明、预定条款/预定须知（以下简称“其他条款”）。如果本协议与其他条款不一致的，以其他条款为准。除另行说明外，任何FCM平台提供的服务均受本协议约束。
2.阅读本协议的过程中，如果您不同意本协议任何内容，请立刻停止注册程序、停止访问本网站或使用本网站服务。未成年人应当在监护人监护指导下阅读本协议，并且使用FCM商旅提供产品和服务已经得到监护人的同意。
1.您确认，在您开始注册、使用FCM平台服务前，您应当具备中华人民共和国法律规定的与您行为相适应的民事行为能力。若您不具备前述与您行为相适应的民事行为能力，则您及您的监护人应依照法律规定承担因此而导致的一切后果。
2.当您按照注册页面提示填写信息、阅读并同意本协议且完成全部注册程序后，即表示您已经充分阅读并完全理解和接受本协议的全部内容，成为FCM平台的用户。
您可通过国际互联网络登入FCM商旅购买FCM的各类产品和服务。您必须：
1.您必须选择并安装获得正式授权的系统平台或者许可使用的客户端版本，包括但不限于ios、Android、微信小程序等FCM平台发布的客户端。如果您从未经FCM授权的第三方获取与FCM平台客户端名称相同的安装程序，FCM无法保证该软件能够正常使用，对此造成的损失FCM不予负责。
2.FCM会对软件、平台以及客户终端的相关功能进行调整、升级、修改或者转移，并会在系统中开发新的功能或其他服务。针对新的功能和服务，如无独立协议的，您可按照本协议继续获得相应功能或服务授权。
3.您不可为商业目的安装、使用、运行FCM商旅授权的系统平台、许可软件或者客户终端。
4.为确保FCM向你提供的产品和服务的质量，您同意：
（1）向FCM提供真实、准确及详尽的个人资料用于注册FCM商旅账户；
（2）在提交注册信息后，如果信息发生变化、您应当及时更改。如果您提供虚假、违法的个人信息，或者您的个人信息缺失，您需承担由此产生的相应责任。FCM商旅也将保留暂停/终止您使用各项产品/服务的权利。
（3）您应妥善保管您的账户（用户名）和密码，通过您的账户（用户名）和密码操作或实施的行为，将视为您本人的行为。如果您发现他人不当使用您的账户或有任何其他可能危及您的账户安全的情形时，您应当立即以书面、有效方式通知FCM，要求FCM暂停相关服务。在此，您理解FCM对您的请求采取行动需要合理时间，FCM对在采取行动前已经产生的后果（包括但不限于您的任何损失）不承担相关责任。
经在FCM商旅上发布相关变更内容，FCM有权随时自行决定对本使用条款或与应用的使用有关的任何其他FCM政策进行更改或修改。您在上述更改或修改发布后继续使用应用，即视为其已接受了相关更改或修改。
您在使用FCM商旅产品或者服务时，应当遵守中华人民共和国相关法律法规的规定，您不得利用FCM商旅从事违法行为或不正当活动，包括但不限于：
（1）从事违反法律、法规政策、破坏公序良俗、损害公共利益的行为。
（2）骚扰、侮辱、追踪、威胁、诽谤或以其他方式侵犯或侵害任何其他方的权利（包括但不限于公开权或其他专有权利）。
（3）从事或者鼓动可能会构成刑事犯罪或引起民事责任的行为。
（4）未经允许，将FCM商旅上的任何数据作商业性利用，包括但不限于在未经FCM事先书面同意的情况下，以网络爬虫、复制、传播等任何方式获取、使用FCM商旅平台上展示的资料。
（5）使用任何装置、软件或例行程序等其他方式干预或试图干FCM程平台的正常运作或正在FCM商旅平台上进行的任何交易、活动，或采取任何将导致不合理的庞大数据负载加FCM商旅平台网络设备的行动。
（6）企图引入病毒或任何其他干扰、损害或限制任何计算机软件、硬件或通信设备功能的计算机代码、文件或程序
（7）其他违反法律的行为已经被认为不正当的行为。
FCM会对是否违反使用规范做出认定，并根据认定结果FCM自行判断并终止任何用户许可、移除相关内容或提起法律诉讼，但是FCM未采取或延迟采取上述行动并不表示其放弃执行本使用条款的权利。
一直以来，FCM十分重视个人信息以及隐私权的保护。FCM商旅在为您提供产品和服务的过程中会收集、使用、共享、储存您的个人信息，因此我们制定了《隐私政策》来保护您的切身利益不受侵害。我们建议您完整阅读并充分理解《隐私政策》，以帮助您更好的保护您的个人信息。
FCM商旅的产品和服务可能会提供与其他互联网网站或资源进行链接，FCM会依照法律规定对广告商履行相关义务，但您知悉并同意，这些广告商和广告内容非由FCM控制，您对广告信息应审慎判断其真实性、可靠性。您通过FCM平台的产品和服务与广告商或广告主进行任何形式的行为或产生任何形式的纠纷，由您自行负责与解决，除法律法规规定由广告发布者承担的责任外，FCM不承担任何额外责任，但根据需要会依法提供必要的协助。
您理解第三方需要与我们进行您的信息交互以便更好地为您提供服务，您同意在使用许可软件时如使用该等服务的，您授权我们依据《隐私政策》将您使用许可软件的信息传递给该第三方，或从该第三方获取您注册或使用该等服务时提供或产生的信息。如果您不希望第三方获取您的信息的，您可停止使用该等服务，我们将停止向第三方传递您的信息。
1.FCM商旅按照现有的技术水平为用户提供产品和服务，尽最大努力确保应用终端和系统平台的安全、便利、可靠，但使用的相关风险由用户自行承担。受限于现有技术水平，在适用法律允许的最大范围内，FCM不作出任何明示或默示的保证。
2.FCM对于不可抗力及第三方原因导致的直接损失或者间接损失不承担责任。
3.FCM不对任何来自用户不正当使用网络会员服务，非法使用服务或用户向FCM商旅提供的信息有所变动造成的损害承担任何后果。
4.在任何情况下，FCM不对任何间接损害（包括商誉损失、利润损失、收入损失、营业中断、缔约机会损失、预期利益损失，及其他间接的、随附性的、惩罚性的损失）承担赔偿责任。
本协议适用中华人民共和国法律，但冲突法规则除外。
因使用应用或本使用条款而引起的或与之相关的任何争议均应提交上海仲裁委员会，根据上海仲裁委员会仲裁之时有效的仲裁规则进行仲裁。
Welcome to use the FCM Platform (hereinafter referred to as “FCM”). The FCM Platform User Service Agreement (hereinafter referred to as “the Agreement”) is jointly signed by you and Flight Centre China International Tourism Co.,Ltd
Please read the Agreement carefully and make sure you understand it before confirming your registration, especially the limitation and exclusion of liability, the application of law and dispute resolution. Key terms will be indicated in bold and you should read them carefully. If you have any questions with the Agreement, please contact FCM Customer Service.
FCM Travel refers to websites and clients including FCM Mobile (IOS and Android application), FCM Travel (IOS and Android application), and FCM booking platform (Domain Name: [app.fcmonoline.com.cn]).
FCM refers to the operator of FCM Travel, Flight Centre China International Tourism Co.,Ltd
Affiliated Companies refer to Flight Centre China International Tourism Co.,Ltd., including Flight Centre China International Tourism Co.,Ltd Shanghai Branch, Flight Centre China International Tourism Co.,Ltd Guangzhou Branch, Flight Centre - Comfort Business Travel Service Co. Ltd., Flight Centre - Comfort Business Travel Service Co. Ltd. Shanghai Branch, and Flight Centre - Comfort Business Travel Service Co. Ltd Guangzhou Branch.
1. The contents of the Agreement include the main body of the Agreement, each individual service agreement of FCM and various rules that FCM has issued or may issue in the future, including but not limited to Disclaimer, Personal Information Protection Policy, Personal Information Authorization Statement, Reservation Terms and Conditions/ Reservation Instructions (hereinafter referred to as "other Terms and Conditions"). In the event of any conflict or inconsistency between the Agreement and other Terms and Conditions, other Terms and Conditions will prevail. Unless otherwise specified, any services provided by FCM Platform are subject to the Agreement.
2. While reading the Agreement, if you do not agree to any of the terms, please immediately stop the registration process, stop accessing this website or using the services of this website. A minor under the age of 14 shall read the Agreement under the guidance of the guardian, and the use of FCM products and services shall be approved by the guardian.
1. Before you start to register and use FCM platform services, you confirm that you have relevant capacity for performing civil juristic acts according to the laws of the People's Republic of China. If you do not have the above-mentioned relevant capacity for performing civil juristic acts, you and your guardian shall bear all the consequences arising therefrom according to the law.
2. When you fill in the information, read and agree to the Agreement, and complete all the registration process as prompted on the registration page, you acknowledge that you have read, understood, and agreed to accept and be bound by the terms and conditions of the Agreement and become a user of FCM Platform.
You can access FCM Platform via the Internet to purchase FCM products and services.
1. You must select and install the officially authorized application or licensed client version, including but not limited to iOS, Android, Wechat mini program which are released by FCM. If you obtain application with the same name from a third party which is unauthorized by FCM, FCM cannot guarantee the normal use of the software and will not be responsible for the incurred losses.
2. FCM may change, upgrade, modify or transfer the related functions of the software, platform and client terminal, and may add new functions or other services to the system. If there is no separate agreement for the above new functions and services, you have the authorization to use the corresponding functions and services, as the Agreement applies.
3.You may not install, use or run the platform, licensed software or client terminal authorized by FCM for commercial purposes.
4. In order to ensure the quality of products and services provided by FCM, you agree to:
(1) provide FCM with true, accurate and exhaustive personal data to register for an FCM Platform account;
(2) update your personal data if the information changes after the submission for registration is completed. If you provide false or illegal personal information, or your personal information is missing, you shall bear the corresponding responsibilities arising therefrom. FCM reserves the right to suspend or terminate your access to all FCM products / services.
(3) ensure the security of your account (username) and password. You are responsible for any activity conducted under your username and password. If you suspect any unauthorized account activity or any other hidden security risks, you should immediately notify FCM in writing or other effective method of communication to suspend relevant services. You understand that taking action on your request requires a reasonable amount of time, and FCM shall not be liable for any consequences (including but not limited to any of your losses) occurring during such period.
FCM reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use or any other FCM policies related to the use of the application, at any time, by posting updates and/or changes on FCM Business Travel. If you do not agree to the changes, you must immediately stop accessing FCM or using FCM services. If you continue to use the application after the above changes or modifications are posted, you are agreeing that the changes or modifications apply to your continued use of the application.
When using FCM products or services, you shall comply with the requirements of all applicable laws, rules, regulations, and orders of the People's Republic of China. You shall not use FCM Platform to engage in any illegal acts or improper conduct, including but not limited to:
1.acts that violate laws, regulations and policies, offend the public order or good morals, or harm public interests.
2.harassing, insulting, stalking, threatening, defaming or otherwise infringing the legal rights (including but not limited to the rights of publicity or other proprietary rights) of others.
3. producing or inciting wrongful acts that may give rise to criminal or civil charges.
4. unauthorized commercial use of any data on FCM Platform, including but not limited to obtaining and using the data displayed on FCM Platform by means of web crawler, replication or dissemination without FCM's prior written consent.
5. Use of any device, software, routine or other means to interfere with or attempt to interfere with the normal operation of FCM or any transaction or activity being conducted on FCM Platform or acts that may produce an unreasonably huge data load on the network equipment of FCM Platform.
6. transmitting any software viruses or other computer codes, files and programs that interfere with, damage or restrict the functions of computer software, hardware and/or communication equipment.
7. other violations of the law or acts that have been considered unethical
FCM will determine whether or not the Terms of Use have been violated, and reserves the right to terminate any user license, remove relevant contents, or file legal proceedings accordingly. Neither a failure nor a delay on the part of FCM shall operate as a waiver of that right.
FCM has always put great importance on the protection of personal information and privacy. FCM will collect, use, share and store your personal information in order to provide products and services to you. Therefore, we have developed Privacy Policy to protect your vital interests. We recommend that you read the Privacy Policy in full to better understand how to protect your personal information.
FCM products and services may contain links to other websites or resources. FCM will perform relevant obligations to advertisers in accordance with the law, but you understand and agree that these advertisers and advertising contents are not controlled by FCM. You should carefully judge the authenticity and reliability of the advertisement. You shall be responsible for any form of communication or dispute settlement with the advertisers or marketers through the products and services of FCM Platform. In addition to the responsibilities borne by the advertising publishers as stipulated by law, FCM will not bear any additional responsibilities but will provide necessary assistance in compliance with the law.
You understand that we may share your information with the third party to provide better services to you. You agree that by using such services on the licensed software, you authorize us to transfer the information about your use of the licensed software to the third party in accordance with the Privacy Policy, or collect the information you provide or generate when you register or use such services from the third party. If you do not want a third party to obtain your information, you can stop using these services, and we will stop transmitting your information to the third party.
1. FCM provides products and services to users under the existing technical conditions and is committed to ensuring the safety, convenience and reliability of the application terminal and platform, but the relevant risks shall be borne by the users. Limited by the state-of-the-art technology available, FCM makes no express or implied warranty to the maximum extent permitted by applicable law.
2. FCM shall not be liable for any direct or indirect losses caused by a force majeure event or third party.
3. FCM shall not bear any consequences or damage arising from improper use of network member services, illegal use of services or changes in the information provided by the user to FCM.
4. In no event shall FCM be liable for any indirect damages (including loss of goodwill, loss of profit, loss of revenue, business interruption, loss of contracting opportunities, loss of expected benefits, and other indirect, incidental or punitive losses).
The Agreement shall be governed by, and interpreted in accordance with, the laws of the People's Republic of China, without regard to the conflict of laws principles thereof.
Any dispute arising from or in connection with the interpretation or application of the Agreement shall be submitted to Shanghai Arbitration Commission for arbitration in accordance with the arbitration rules then in force.